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Frequently Asked Questions

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To find out more about Highwire's Hotel Standards Management System go to the Contact us section, or to get someone at Highwire to get back to you please fill in the form.

Operational procedures

How your staff interact with hotel guests is a growing element of how a hotel brand is defined. Therefore operating procedures and operational service standards are an inherent part of how a hotel brand is perceived and how it keeps the brand promise.

Within a Hotel-Standards Management System users will be able to access marketing material, information on uniforms and branding and be able to download operating policies for equal opportunities, environmental impact, supply chain procedures and other procedural documents.